Agentic SI and Intelligent Workflows
How SI agents work and how to redesign business processes around them: identifying, specifying and governing agentic workflows, without writing code.
- Duration
- 2 daysor 4 half-day virtual sessions
- Level
- Practitioner
- Formats
- Public workshop, Private corporate, On-site, Live virtual, Blended
- Public dates
- To be announced
01 — Overview
The challenge
Agentic SI is moving from demonstration to deployment, but many initiatives start with the technology instead of the process. Business owners need to judge which tasks suit agents, where people must stay in control, and how to specify workflows that are reliable, auditable and worth automating.
About this workshop
Agents are SI systems that plan steps, use tools and act within defined limits. This workshop gives process owners and business leads the understanding to identify good agent use cases, redesign workflows around collaboration between people and agents, and write specifications that technical teams or no-code builders can implement safely.
02 — Who it is for
- People managers
- Functional specialists
- Technical & digital teams
- All professionals
- 06.1Process owners, operations managers and business analysts.
- 06.2Transformation, automation and continuous-improvement teams.
- 06.3Product owners working with technical teams on SI projects.
- 06.4Functional leaders evaluating agent-based tools from vendors.
Recommended prerequisites
- Working experience with SI assistants.
- Familiarity with the processes of your own function. No programming required.
Level: Practitioner
For regular SI users who want reliable, role-specific results.
Competency families
Technical, Management
03 — Learning objectives
By the end of the workshop, participants will be able to:
- 01Explain how agents plan, use tools, access data and hand over to people.
- 02Assess processes for agent suitability using value, risk and feasibility criteria.
- 03Redesign a workflow with clear roles for people, agents and conventional automation.
- 04Write an agent specification: goals, tools, permissions, escalation rules and success measures.
- 05Define human oversight, monitoring and evaluation for an agentic workflow.
04 — Curriculum
2 days, 6 modules. In live virtual delivery each day runs as two half-day sessions.
Day01
How agents work
- From assistant to agent: planning, tools and memory
- Patterns: single agent, workflow with SI steps, multi-agent orchestration
- Live demonstrations and typical failure modes
Finding the right use cases
- Task characteristics that suit agents
- Value, risk and feasibility scoring
- Hands-on: assessing processes from your own function
Redesigning the workflow
- Mapping the current and future state
- Dividing work between people, agents and rules-based automation
- Handover and escalation design
Day02
Specifying an agent
- Goals, inputs, tools and permissions
- Instructions, knowledge sources and guardrails
- Writing a specification builders can implement
Oversight and evaluation
- Human-in-the-loop checkpoints
- Test scenarios and edge cases
- Metrics, monitoring and continuous improvement
Business case and next steps
- Costs, benefits and risks
- Pilot design
- Presenting the redesigned workflow
05 — Practice & tools
Hands-on exercises
- 01Use-case scoring: assess ten candidate processes and select the best pilot.
- 02Workflow redesign: map the current and future state of a selected process.
- 03Specification writing: produce an agent specification and have another team critique it.
- 04Failure-mode review: identify what can go wrong and design controls.
Practical skills developed
- 01Process mapping and task decomposition for SI.
- 02Use-case assessment and prioritization.
- 03Human-in-the-loop design and escalation rules.
- 04Agent specification writing.
- 05Defining evaluation criteria and operating metrics.
Tools, technologies and workflows
- Agent platforms (demonstrated)
- e.g. Microsoft Copilot Studio and the agent features of OpenAI, Anthropic and Google
- Workflow automation
- e.g. Power Automate, Zapier, Make or n8n
- Process mapping
- BPMN-style mapping and digital whiteboards
Product names are examples, not endorsements. Private workshops use your organization’s approved tools; our teaching is vendor-neutral.
Technology maturity: Emerging
Agent capabilities are advancing quickly and are used in production for bounded tasks. The workshop separates proven patterns from experimental ones, such as fully autonomous multi-agent systems.
Maturity map06 — Outcomes
Participants can tell valuable agent use cases from technology-driven ones.
Expected outcomes
- Workflows are redesigned with clear human accountability.
- Business and technical teams share a common specification format.
- Pilot proposals include oversight and evaluation from the start.
Participants leave with
- 01A scored use-case portfolio for your function.
- 02A redesigned workflow map with the roles of people and agents.
- 03An agent specification and pilot proposal ready for technical review.
07 — Dates & delivery
Public sessions
No public dates are published yet.
Register your interest below and we will contact you as soon as a session is scheduled. Dates, venue and fees are confirmed before you commit to anything.
Available formats
- Public instructor-led workshopsIndividual professionals building their own skills.Available
- Private corporate workshopsTeams and departments learning together.Available
- On-site corporate trainingLarger groups and several cohorts in sequence.Available
- Live virtual instructor-led trainingDistributed and international teams.Available
- Blended learning journeysSkills that must change daily working habits.By arrangement
For your organization
This workshop can be delivered privately for your teams — on-site, at a venue or live virtual — with cases and exercises adapted to your context.
Request a proposalWhere it fits
08 — Register interest
Register interest
Tell us that you would like to join this workshop. Registering interest is not a booking: we contact you when dates are confirmed, and you decide then.